Cancellation Policy & Studio Guidelines
CrossYoga By Janelle LLC.
Guidelines to Fully enjoy your CrossYoga Experience!
Guidelines and Policies:
- We will require ONLINE Pre-Registration for every class. You must sign up online for class at least 1 hour ahead of class start time. Visit our website at crossyogausa.com to register for class. The site is mobile friendly. Questions? Text Janelle at 260-460-7009; allow a minimum of 3 hours response time.
– Door Opens 15 mins Before Class
- Please arrive 10 minutes before class so that you can have your props, mat, use the restroom, etc. by the start of class.
-Please leave your cell phone in your purse or bag and on silent while practicing.
- Be safe, and make sure you mention your yoga teacher about any physical limitations or injuries that should be noted. Don’t be shy - this is important!
- We will not be accepting any walk-ins. Please route any “newbies” to register 1 hour prior to class at crossyogausa.com. This is for everyone’s safety!
- No shoes in studio. Yoga is best practiced barefoot, so be prepared to remove your shoes and place them on the shoe mats upon entry. Do not walk on the studio floor with shoes.
-Stay home if you feel sick—you can always opt for a Zoom link to be sent to you.
CANCELLATION/ RETURN/ REFUND POLICY:
- Need to Cancel/Late Canceling? We understand sometimes an unexpected absence can occur, so please cancel at the minimum of 2 hours prior to start time to avoid losing your class purchased. Any class card or single class passes will be forfeited if you do not cancel prior to 2 hours before the start of class, but you will not be charged any additional fees.
- Absent No Show/ No Cancel An Absent No-Show/No-Cancel is (different from Late Canceling) means booking a class, not attending and not late canceling out of that class – a “no show”. ALWAYS cancel out of class (2 hours before) if/when you cannot attend. Please be courteous to the instructor and potential other students who could have had your spot should there be a waiting list. Thank you!
-Payment and fees are due in full at the time of registration or class start time.
- Punch passes are non-refundable but can be gifted if the purchaser cannot utilize them.
- All fees and schedules are subject to change without notice.
-Refunds made in form of studio credit only unless it is within 24 hours of the original purchase.